Shipping and DOA Guarantee
WE SHIP TO CONTINENTAL US ONLY!!!
All items are shipped priority overnight using FedEx as the preferred carrier. It will be $50 flat rate shipping and handling including box, heat or cold packs. You must be present to sign for the package on the first delivery attempt, or the DOA Guarantee below becomes void. No local pick-up is available.
IF YOU WANT TO ADD TO AN EXISTING ORDER THAT YOU ALREADY PAID SHIPPING ON, CHOOSE LOCAL PICK UP AND THE ORDERS WILL BE COMBINED AND SHIPPED TOGETHER.
WE DO NOT CREDIT OR REFUND ANY SHIPPING COST.
Shipping delays that result in live stock lost will not be covered under the Golden Basket Reef Guarantee. WE DO NOT CREDIT OR REFUND ANY SHIPPING COST.
Returns & DOA Guarantee:
We guarantee all of our items to arrive alive. If, for some reason, an item does not arrive alive, you must contact us via email, with detailed pictures of the item within one hour of the package's arrival. If you are not present to sign for the package on the first delivery attempt, this guarantee becomes void. If, in our opinion, the item is deemed to be deceased or defective, a credit will be applied to your account.
In the event a refund is approved for an intended purchase, the refund will be issued for the purchase price minus a 20% fee.
After your order is placed, you will receive a email from us asking your preferred delivery day.